The Priorities tab allows you to link existing priorities to locations. Once you have linked priorities to locations, you can then set further options to determine how work orders raised for a particular location, and of a particular priority, should be handled.
Each location will additionally inherit the priorities that are linked to its parent locations. You cannot add a priority to a location if the priority is already linked to a parent location, anywhere above the location in the hierarchy.
The Priorities tab is divided into two parts. The top part shows the priorities that have been inherited from parent locations. The bottom part shows the priorities that have been linked to the current location. You can enter the following information for a priority linked to a location:
Description- This is the priority to be linked to the location. You must select a priority from the priorities defined in the Priority table. Only priorities that are not assessment priorities will be displayed in the list of available priorities. You cannot link a priority to a location if it has already been linked either at this location level, or to a parent location.
Type - This is the type of the selected priority. You cannot edit this field.
Response Time - This is the response time of the selected priority. You cannot edit this field.
Resolution Time - This is the resolution time of the selected priority. You cannot edit this field.
Defer - This field indicates that a work order raised for this location with this priority should be deferred for dispatch, rather than being dispatched immediately.
Defer Days - This indicates the number of days that a work order raised for this location with this priority should be deferred for dispatch. This field will only be editable if the Defer field is checked.
After Hours Check - This check box indicates whether an After Hours Check needs to be performed for a work order raised for this location with this priority.